Frequently Asked Questions | Impression Real Estate
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Welcome to our help centre

Frequently Asked Questions

What bond is required?

The bond is the same price as four weeks' rent. This is held by the Department of Building and Housing and is refundable at the end of a tenancy.

What are current rental rates?

Our experienced team will be able to carry out an accurate free rental appraisal or you can look at our comprehensive rental statistics.

How do I complain about an issue?

If you have an issue then we want to hear about it. There are a variety of ways you can let us know - view our complaints procedure on this website or contact your property manager via email, txt or phone.

Do I have access to specific landlord insurance?

While there are numerous insurers out there, we highly recommend Real Landlord Insurance for our owners. The policies are developed with investors in mind, so you’re covered for things like loss of rent and intentional damage. Details on this comprehensive policy can be viewed at

Can I have an animal or pet in the apartment?

No. As much as we are fond of pets, unfortunately, body corporate rules do not allow animals or pets in any of our apartment buildings.

Do you charge a letting fee?

As of 12 December 2018, letting fees and key money are additional fees that can't be charged to tenants.

Landlords or their agents can’t charge letting fees to tenants. This includes any charges to renew or extend a tenancy.

‘Key money’ is money (other than rent and bond) a landlord asks the tenant to pay for granting, or making changes to a tenancy.

Landlords are not allowed to charge key money. The only exception is an ‘option fee’. This is money tenants give to the landlord to hold the property while they decide whether or not to rent it.

The maximum amount for an option fee is 1 week’s rent. If the tenant decides to rent the property, the landlord must refund the option fee or put it towards rent.

Read more about it here.

Do I pay GST on rent?

No, GST is not payable on any residential tenancy. However, in some instances, car parks may have a GST component.

Do I have to pay for power, gas or water?

The Residential Tenancies Act only provides for the tenant to pay for services if a meter is installed. If a service is not metered, then it is a landlord cost.

Can I sublet my property?

No. All tenancy agreements through Impression Real Estate Ltd specifically prohibit sub-letting or assignment in any form. This is for the protection of both tenants and landlords as fire regulations require the management to know who occupies an apartment.

© 2021 Impression Real Estate Limited - Licensed Real Estate Agent (REAA 2008)