When to Change Property Managers: 10 Practical Signs

Direct answer: Consider reviewing your property manager when communication is repeatedly unclear, records are incomplete, maintenance is not followed through or you cannot see how decisions and costs are being managed.

Signs the relationship needs review

1. Updates arrive only after repeated follow-up.
2. Statements or invoices are difficult to reconcile.
3. Inspection reports lack useful detail.
4. Maintenance remains open without explanation.
5. Tenant concerns are not documented.
6. Vacancy and marketing decisions are unclear.
7. You do not know who is responsible for your property.
8. Advice is given without reference to current requirements.
9. Fees or contractor costs are unexpected.
10. Agreed service standards are not being met.

Before changing

Read the management agreement, document the issues and ask the current manager for a resolution. If you move, agree who will transfer keys, agreements, bond information, inspection records, maintenance history and tenant communication.

Sources and further guidance

• Real Estate Authority — consumer information