Tenant support

Make a maintenance request

Tell us what needs attention and we'll get it to the right person. Complete the guided TAPI request below, adding clear details and photos where possible.

Start with TAPI Need help during office hours?0800 IMPRESS

Full street view of Impression’s office entrance at 14A Beaumont Street — Clear details help us arrange the right repair sooner.

Request details

Let's get it sorted.

Chat with TAPI, Impression's guided maintenance assistant. Follow the prompts and provide as much detail as you can.

Guided request

Stay safeDo not attempt unsafe repairs

Explain the issueWhat, where and when

Add photosIf it is safe to do so

This form is provided by TAPI. Your request and any photos are used by Impression and relevant owners or contractors to coordinate maintenance. Include only information needed for the repair. Read our Privacy Policy for details, including overseas processing and your access and correction rights.

Why Impression

Local expertise

Auckland specialists who understand your market.

Proactive approach

We prevent issues before they happen.

Clear communication

You always know where things stand.

Quality network

Trusted trades and partners who deliver every time.