Marcia Customer Service Excellence

Here’s how our Client Relationship Manager and all round superstar – Marcia, upholds the best values for Impression and looks to inspire the rest of our staff members to do the same:

“Best professional service for everyone”

This is a promise to the public and the standard for how we work together as a team. Regardless of whether we work directly with clients or support the work of the company in other ways, each of us makes an essential contribution to ensuring that Impression Real Estate delivers the best service for our clients;

“Everyone Matters”

Every single person matters, whether it be an owner, a potential tenant or staff member;

“With Compassion”

We see our work in property management as more than a job. We are driven by a desire to help our clients in every possible way we can to find the best possible tenant for our owners and for the tenants to find a nice place to live. This philosophy drives our caring approach and means we will strive to do everything we can;

“Connected to customers”

We need to be connected to our customers. We need to be connected within our organisation across disciplines and team. This is to ensure care is seamless and integrated to achieve the best possible rental outcomes for our owners and tenants. Our values help remind us of the importance of what our company does and why we want to be the best. These visions serve as an organisational compass, helping guide our decisions where there is no agreed obvious way but forward. These values serve to inspire us to always be the best that we can be – to strive to provide the best possible service to each and every person who walks through our doors. I am proud to be part of this property management team and how we continue to grow as a company and excel in everything that we do.